SkincareDirect.com strives to provide our customers with the best customer service and support in the industry. We have compiled a list of Frequently Asked Questions (FAQs) for your convenience; we recommend you check these out as they cover a wide range of helpful information.

If these Q&A's do not cover the information you need, please contact us by choosing the appropriate email contact address from the list below:

Return Merchandise Authorizations (RMAs):
If you have any questions regarding our RMA procedures, obtaining a Return Merchandise Authorization number, or have an inquiry regarding the status of an existing RMA, please direct your correspondence to:
RMA@SkincareDirect.com
RMA FAQs

Order Notifications:
If you have recently been alerted with a notification email regarding a credit decline, shipping method, or address verification issue, please direct your correspondence to:
Orderverification@SkincareDirect.com
Verification Info
Ordering FAQs

Claims:
If you have recently received damaged merchandise, or if a package is missing/lost en-route, please direct your correspondence to the below address so that we may assist you with a resolution and get you your needed merchandise:
ShippingClaims@SkincareDirect.com
Shipping FAQs

Product Information:
If you have any questions regarding our carried merchandise you may direct any of these inquiries to the below address.

Also, if you notice a possible error with a particular product's description/specifications, please let us know using the address below as well:
products@SkincareDirect.com
Product FAQs

General:
For all other general/misc inquiries such as: account information, ordering (including rush processing), and shipping; and/or needed assistance with a recently placed order, please direct your correspondence to our customer service address below:
customerservice@SkincareDirect.com
Important Ordering Information

Hours of Operation:
8:00 am - 5:00 pm CST
(Except National Holidays)

Write to Us:
SkincareDirect.com
PO Box 17543-112
Geneva, IL 60134

Phone Contact:
Toll Free: 800-555-5555
Local: 603-222-0000
Fax: 603-222-0000